Customer Stories
Listen to what our customer says
We have category diversity along with channel diversity, and Capillary has been able to do that very, very efficiently for us. I personally have been very impressed with the Capillary team...Whenever you hit a problem, their attitude is what can be done done to solve the problem, rather than stating reasons why it could not be solved.Read more
Shoumyan Biswas
CMO and Head of Group Loyalty
We have category diversity along with channel diversity, and Capillary has been able to do that very, very efficiently for us. I personally have been very impressed with the Capillary team...Whenever you hit a problem, their attitude is what can be done done to solve the problem, rather than stating reasons why it could not be solved.Read more
CMO and Head of Group Loyalty
We are very excited to move to the Capillary platform. There's a more robust engine for doing incentives for our guests and for just reaching out and communicating with all of our members. We're just looking at...ways to incentivize our members to stay more our hotels to stay outside of their normal hotels and generate more revenue for our hotels.Read more
Irene Roberts
VP of Brand Loyalty at My Place Hotels of America
We chose Capillary because of their in-depth knowledge and experience in the loyalty space. We are off to a great start and we're so excited about all of the possibilities and looking forward to seeing...how the Capillary team will help us take our program to the next level.Read more
Katie Dalton
Executive Vice President at Audience Rewards
We chose Capillary because of their in-depth knowledge and experience in the loyalty space. We are off to a great start and we're so excited about all of the possibilities and looking forward to seeing...how the Capillary team will help us take our program to the next level.Read more
Katie Dalton
Executive Vice President at Audience Rewards
At Domino's Indonesia, we were looking to build a better brand connect with our customers and use data to understand them better. We wanted customers to have a personalized experience while ordering on our own mobile app and drive more repeat orders....Capillary was able to help us by leveraging the capabilities of their CRM & engagement platform. They were able to help us continuously engage with our customers by creating personalized customer journeys using an omnichannel engagement solution that included various social channels. There is a need to stay updated with what the consumers want and how we engage with them in the current fast-changing digital landscape. Their team was able to understand our requirement quickly and helped us to drive value faster by going live with the solution.Read more
Harneet Singh
CEO, Domino’s Pizza, Indonesia
Capillary has helped me a lot from the beginning of the program. There are many things I like about Capillary, such as Loyalty+, which I can use to engage customers, Insight+, which provides easy access...to customer insights, and Engage+, which supports us in running many campaigns. Capillary also helped me build a mobile application, making it easy for us to connect with our members.Read more
Peerasak Klanhom
Jaspal Group
Capillary has helped me a lot from the beginning of the program. There are many things I like about Capillary, such as Loyalty+, which I can use to engage customers, Insight+, which provides easy access...to customer insights, and Engage+, which supports us in running many campaigns. Capillary also helped me build a mobile application, making it easy for us to connect with our members.Read more
Peerasak Klanhom
Jaspal Group
It was almost maybe 15 years back that we started working with them and we've seen it evolve over the years. I believe a lot of capabilities that have been built in Capillary and continue to be built have ...come from the needs that our businesses face. And we always found Capillary very responsive to aligning with the business needs and being there for us. So I think the relation to which has worked well and stood the test of time.Read more
Praveen Shrikhande
Chief Digital and Technology Officer, Aditya Birla Fashion Retail Ltd.
Capillary’s platform has been a good tool for building our loyalty program across multiple brands. It's good for us to have a single view of the customer across different brands and it makes the data ...a lot more clean. we can leverage off of the experience of capillary to ensure that their system itself is equipped with all of the necessary functions that an advancedloty program will have. Things like badges are being implemented and there's no promotion that we have thought about in loyalty that isn't already available on the capillary system because the system is already advanced.Read more
Kabir Bulani
Sonak Group
Capillary’s platform has been a good tool for building our loyalty program across multiple brands. It's good for us to have a single view of the customer across different brands and it makes the data ...a lot more clean. we can leverage off of the experience of capillary to ensure that their system itself is equipped with all of the necessary functions that an advancedloty program will have. Things like badges are being implemented and there's no promotion that we have thought about in loyalty that isn't already available on the capillary system because the system is already advanced.Read more
Kabir Bulani
Sonak Group
Capillary has been our trusted partner for 11 years, guiding us in developing distinct loyalty programs for each Arvind brand, ...with their data serving as the truth of what customers want.Read more
Tanya Alexander
Associate VP – Loyalty and Customer Engagement at Arvind Fashions Limited
Capillary solutions deliver front office transformation, engagement, analytics, loyalty, and data monetization for large enterprises
Helping enterprises drive consumer loyalty and engagement across industries, brands, countries, retail stores, and millions of end consumers.
100+
Loyalty Programs
1.2 bn+
Loyalty Members
390+
Global Brands
46+
Countries
Customer
100+ enterprise brands trust Capillary to exceed customer expectations
OUR FOOTPRINT
Capillary spans many regions across the globe to cater to customer needs
London
15 Alfred Place,
London, United Kingdom,
WC1E 7EB
Tel: +44-738-429-7333
Dallas
5830 Granite Pkwy #100-588,
Plano, TX 75024
Tel: 214-743-5454
Minneapolis
SPS Tower
333 S 7th St
Suite 2060
Minnaepolis
MN55402
Tel: +1-612-230-1452
Dubai
Capillary Technologies DMCC
R5 Retail Level, Cluster R,
Jumeirah Lakes Towers,
Dubai- UAE
Tel: +971 55 928 8766
Bengaluru
Floor, Somasandra Palya,
Haralukunte Village,
Adjacent 27th
Main Road,
Sector 2, HSR Layout,
Bengaluru - 560102
Tel: +91 806-840-4468
Kuala Lumpur
31-16, 31
Floor, Q Sentral,
Jalan Stesen Sentral 2,
Kuala Lumpur Sentral,
50470 Kuala Lumpur
Tel: +60126464571
Singapore
50 Raffles Place,
# 19-00 Singapore Land Tower,
Singapore - 048623
Tel: +65 83337488
Jakarta
PSW Tower, 2
Floor, Suite A-208
Jl. Pangeran Antasari No. 75
RT.12/RW.13
Kelurahan Cilandak Barat,
Kecamatan Cilandak,
Jakarta Selatan - 12430
Tel: +62-81-9888-149
INDUSTRIES WE CATER
Diverse markets. Diverse experience.
Over the last decade, Capillary has built expertise across a wide range of industries- Fuel Retail, CPG, Conglomerates, Airline, Hospitality, and Retail (Apparel, Footwear, Hypermarkets, F&B, Luxury and Jewelry, CD & IT, Health and Beauty).
RECOGNITION & AWARDS
Impacting The World Through The Power Of Innovation
Capillary named a Leader in Forrester’s Wave Report for Loyalty
Capillary scored 4.12/5 in the Current Offering category, which is the highest among any solution provider in the evaluation and we believe that this is what truly sets us apart.
Capillary named a Strong Performer in Forrester’s CCMH Wave
Cross-Channel Marketing Hubs are defined as enterprise marketing technology…
Proud to be a Leader in Forrester’s “Channel Incentive Management” report
We’re proud to be a Leader in Forrester’s “Channel Incentive Management” report which helps channel professionals…
Top 10 CCCM Providers in APAC
Capillary’s enterprise marketing technology has found a place among Forrester’s 10 significant Cross-Channel Campaign…
Get the Most Reliable Zero-Party Data
Capillary’s loyalty & engagement solutions help you get the best and most reliable zero-party data to drive super…
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